Customer Reviews FAQS - DesignerTeez

FAQS

T-shirt Sizes: T-shirt Size Chart and Description.


Contact Information:
Designer Teez
115 Chevy Chase Dr.
Wayzata, MN 55391
1-877-700-8339 FREE
Hours of Operation: 8:30am - 4:30pm (CST) Central Standard Time
email: Use Our Email Form.


When I Try to Purchase I Get An Error Code (but funds are showing up as authorized in my bank account).
We take credit card fraud very seriously and we have set our payment security very high to protect our customers from fraudulent purchases and to protect our company. If you received an error code and your bank is showing that funds have been authorized, please try the 2 steps below. Please note that unless you received an order confirmation at the email address that you used when checking out, the order has NOT gone through. That means that there may be an authorization on the funds, however we do not have your order and DO NOT have access to these funds. This is just an authorization, and should clear off your account in the next 12 hours.

The error could be caused by a couple of things.
1. Have you recently moved or are you a student? This is a the case 95% of the time. A customer may have recently moved but has not changed the address with their bank or credit card company. Or a college student who has their credit card bills sent to their parents house but is living in the dorms. You need to enter the address that your bank or credit card company has on your account. If you need to, there is an area in the shopping cart to enter a different ship to address.
2. Are you using a debit card? If so, make sure there are enough funds in the account to cover the transaction and that the address your bank sends the statements to is the one that you use when checking out. There is an area to enter a different ship to address in the shopping cart if you need to do this.
3. If these do not work, please give us a call and we will be more than happy to help you out.

T-shirt Sizes and Questions
1. Where can I find a chart of t-shirt and sweatshirt sizes and descriptions?
2. Will the t-shirts shrink?
3. Do the shirts sizes run pretty true to size?


Returns and Exchanges
1. What is your return policy?
2. Can I exchange my t-shirt for a different size or a different shirt?
3. Can I return my order for a refund?
4. How long does it take to get a refund?


Security and Payments
1. What forms of payment do you accept?
2. Is your site secure to use my credit card on?
3. Do you accept cashier's checks or money orders?
4. Do you charge sales tax?
5. How do I know that your company is legit?


Shipping and Order Processing
1. How are your t-shirts shipped?
2. What are your shipping policies?
3. Can I expedite my order?
4. Do you ship to Military APO/FPO addresses?
5. Do you ship Internationally?
6. How much is shipping?
7. How long before my order ships?
8. How long until my order arrives?
9. Will I receive a tracking number for my order?


Misc.
1. Do you guarantee your products?
2. Do you have a catalog?
3. If an item goes on sale after I purchase it, will you match it?
4. Is the t-shirt that I want to order in stock?
5. Do you have gift certificates?
6. I put the wrong information in when I placed my order. How do I change it?
7. What is the TEEZ Club?


Order Status:
1. What is the status of my order?
2. How can I change or cancel my order?


Technology:
1. What are cookies and do I need to enable cookies to place an order?
2. When placing an order I get an error message. What do I do?
3. I need more help! How can I get it?





T-shirt Sizes and Questions


Q: Where can I find a chart of t-shirt and sweatshirt sizes and descriptions?
Answer:
  You can find an image of all our t-shirts and sweatshirts, measurements, and any other information by clicking HERE.

There is also a link on every product page right below the "Add to Cart" button that reads CLICK HERE for T-shirt Size Chart.

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Q: Will the t-shirts shrink?
Answer:
  Very little. These t-shirts that we use are manufactured by Gildan and are 100% Preshrunk cotton (unless otherwise noted). If you usually wear an XL, we would suggest that you order an XL.

Sweatshirts will tend to shrink a bit more. We usually use Gildan sweatshirts that are 50% Cotton and 50% Polyester and this do tend to shrink more than the t-shirts.

You can look at all of our measurements and other t-shirt/sweatshirt info HERE.

If you don't get the correct size, we will always exchange it with no problems at all. We just ask that the t-shirt be unwashed, unworn (except for trying it on) and deodorant free.

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Q: Do the shirts sizes run pretty true to size?
Answer:
  Yes they do. They are 100% Preshrunk cotton (unless otherwise noted) and they do not shrink much (if any) at all.

If you don't get the correct size, we will always exchange it with no problems at all. We just ask that the t-shirt be unwashed, unworn (except for trying it on) and deodorant free.

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Returns and Exchanges


Q: What is your return policy?
Answer:
  We will be more than happy to exchange or refund your entire order within 60 days of purchase. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free. There are instructions for returns shipped out in every package. Just follow the simple process. If you need to download another return form, you can download one here.

Exchanges are shipped out the next business day after we receive your item back in the mail. You will receive an email once we have received your t-shirt back in the mail.

Refunds are made within 2 business days of receiving your item back to us. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

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Q: Can I exchange my t-shirt for a different size or even a different t-shirt?
Answer:
  No problem. Follow the instructions on the return form that was shipped with your order. If you need another sheet, you can download one here.

Exchanges are shipped out the next business day after we receive your item back in the mail. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free.

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Q: Can I return my order for a refund?
Answer:
  You sure can. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free. We would like to ask that you include a note with any problems that you had with your item so that we can improve our company (but this is not required). Follow the instructions on the return form that was shipped with your order. If you need another sheet, you can you can download one here.

Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

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Q: How long does it take to get a refund?
Answer:
  Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

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Security and Payments


Q: What forms of payment do you accept?
Answer:

1. Shopify - Visa, Master Card, American Express, JCB, Discover and Diner's Debit and Credit Cards.

2. PayPal - All Major Credit Cards and eChecks.

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Q: Is your site secure to use my credit card on?
Answer:
  Absolutely. Our shopping cart is 100% secure and checked daily. We use SSL Technology (Secure Sockets Layer) to provide you with the safest and most secure shopping experience. Our shopping cart is run by Shopify e-commerce, one of the most trusted and secure e-commerce providers on the Internet.

•Secure Socket Layer (SSL): Shopify uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Shopify asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

•1PCI DSS Compliance: Shopify is certified Level 1 PCI DSS compliant.  The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

•Privacy Policy: We will NEVER rent, sell, or give out your email address under any circumstances. We hate spam email as much as you do. If you have any other questions regarding our Security, please give us a call toll free at: 1-877-700-TEEZ FREE (8339). You can also read our entire Privacy Policy here.

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Q: Do you accept cashier’s checks or money orders?
Answer:
  No. Sorry, but at this time we only accept credit cards through Shopify and PayPal payments.

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Q: Do you charge sales tax?
Answer:
  Nope. Sales tax is not charged on your order. Also, another cool thing about living in Minnesota (besides the weather) is that there is no state sales tax on clothing.

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Q: How do I know that your company is legit?
Answer:
  Please look at this question: Is your site secure to use my credit card on?

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Shipping and Order Processing


Q: How are your t-shirts shipped?
Answer:
  We ship all of our products through USPS (United States Postal Service). All orders are supplied with a Delivery Confirmation Number which will be emailed to you when your order ships (to the email address you provide when you placed your order).

If you did not receive your tracking info, please Contact Us with your name and order number. All orders are shipped within 1-3 business days (but 95% of our orders are shipped the next business day).

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Q: What are your shipping policies?
Answer:
  Our shipping policy is called EASY!  We ship your order out to you within 1-3 business days. If you need to exchange it, just follow the instructions on the return form inserted with your order and we will exchange your item for you. We take care of the postage to ship your item BACK to you once we have received it. Sorry, we do not offer free returns, just free shipping back to you on an exchange. If it is our mistake, we cover all costs.

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Q: Can I expedite my order?
Answer:
  Yes, we can expedite your shipping. Standard domestic shipping is 5-7 business days and we can upgrade this to Priority shipping for an additional shipping fee.

We do print the t-shirts in the order that they are ordered. However, if you paid for the USPS Priority Express Shipping option, we will usually try to get these t-shirts printed immediately as they need to be picked up by the post office by a certain time. Otherwise, most orders are usually printed and shipped within 1 business day but can take up to 3 business days. If you have any questions about getting a package by a certain date, please give us a call as this is asked frequently. We will be able to let you know when the item will ship. Toll Free: 1-877-700-TEEZ FREE (8339).

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Q: Do you ship to Military APO/FPO addresses?
Answer:
  Yes we do. We are proud to ship to our service men and women in the United States Armed Forces.

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Q: Do you ship Internationally?
Answer:
  Yes, and all international orders will ship USPS International Priority Mail. Rates are listed below in the section titled: How Much is Shipping?

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Q: How much is shipping?
Domestic Shipping Rates and Times:
Standard Shipping:  (USPS First Class Shipping) 5-7 business days delivery time (once shipped).
One T-shirt: $3.99
More than one T-shirt: $3.99 for the 1st t-shirt and $2.00 for each additional t-shirt. Also, you get a FREE Upgrade to Priority Shipping at no extra cost!

Priority Shipping: (USPS Priority Shipping) 2-3 business days delivery time (once shipped).
One T-shirt: $6.80
More than one t-shirt: $6.80 for the 1st t-shirt and $2.00 for each additional t-shirt.

Express Shipping: (USPS Express) 1 business day delivery time (once shipped) to most areas (Call for more details).
1-2 tees: $22.99
3-4 tees: $27.99
5-6 tees: $47.99
7-8 tees: $56.99
9-10 tees: $67.99
11 tees or more: Please Call 1-877-700-TEEZ FREE (8339).

Canadian International Shipping Rates and Times:
USPS Priority International:  7-10 business days delivery time (once shipped). However, this may be up to 30 days depending on customs delays. This is something that we cannot control, so please be patient, especially around the holidays. If you're order is stuck in customs, there is nothing that we can do to expedite it.
1-2 tees: $24.95
3-4 tees: $28.95
5-6 tees: $45.95
7-8 tees: $48.95
9-10 tees: $60.95

11 tees or more: Please Call 1-877-700-TEEZ FREE (8339)

TO REST OF THE WORLD - International Shipping Rates and Times:
USPS Priority International:  7-14 business days delivery time (once shipped). However, this may be up to 30 days depending on your countries customs department. This is something that we cannot control, so please be patient, especially around the holidays. If you're order is stuck in customs, there is nothing that we can do to expedite it.
1-2 tees: $33.95
3-4 tees: $35.95
5-6 tees: $75.95
7-8 tees: $95.95

9 tees or more: Please Call 1-877-700-TEEZ FREE (8339)

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Q: How long before my order ships?
Answer:
  We want your t-shirt to arrive in record time, therefore we try to print and ship your items within 1 business day. However, there are times when we can require up to 3 business days (business days are Monday – Friday excluding holidays) to print your order and get it shipped (unless noted on our website that we will be closed). But let us say again, 95% of our orders ship within 1 business day.

We do receive hundreds of orders a week of varying styles, colors, and designs and we print the shirts as they are ordered. This is the way that we can offer such a large selection with multiple colors, long sleeve tees, and sweatshirts. For us to keep a constant inventory of all our designs, shirts, sweatshirts, sizes and colors we would need to have a warehouse of more than 25,000 items already printed, hoping that they would sell.

If your order was received by us on a Wednesday, your order should ship on Thursday, but can take up to 3 business days (which would be Monday). If we receive it on a Friday, it should ship on Wednesday at the latest. HOWEVER, we will do our best and usually get our orders processed and shipped within 1 business day.

If you do need it shipped out right away, please send us an email after you place your order. 

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Q: How long until my order arrives?
Answer:
  Domestic Shipping Times:
● USPS First Class Shipping – 5-7 business days delivery time once shipped.
● USPS Priority Shipping - 2-3 business days delivery time once shipped.
● USPS Express Shipping – 1-2 Day shipping time (to most areas) once shipped. Please call for more details.

Express Shipping is not available to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO Addresses. Please allow additional time for orders to reach these addresses).

International Shipping Times:
Shipping Carrier: USPS Postal Service International Shipping
Shipping Time: 7-14 Business Days once shipped (this is a guideline and not a guarantee, especially around the holidays).
NOTE: Customs can affect your shipping time and can delay shipments significantly (especially around the holidays). This is something that is out of our control.

Tracking: A tracking number is emailed to you once your item is paid for and your shipping label has been printed. Please allow 1-2 business days for us to print your t-shirt and ship it.


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Q: Will I receive a tracking number for my order?
Answer:

Domestic Shipments:
Yes. Your tracking number will be emailed from Shopify or PayPal (depending on your method of checkout). So make sure that you check your SPAM filter if you do not receive the tracking number. It will come from Shopify or PayPal (our two payment processors).

A tracking number will be emailed to you once the shipping label for your order is printed. This shipping label could be printed immediately after you place your order or right before it ships. The email will be sent you the email address that you used when you placed your order. If you used PayPal to place your order, please make sure that the email address that PayPal has on file is your current email address.

International Shipments:

Your tracking number will be emailed from PayPal (our payment processor). So make sure that you check your SPAM filter if you do not receive the tracking number.

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Misc.


Q: Do you guarantee your products?
Answer:
  We have a 100% Quality Guarantee on all of our products. We will gladly exchange or refund your unworn/unwashed shirt for any reason, within 30 days. The invoice you receive with your order will come with complete instructions on what to do.

We cannot guarantee shipping times. We can only guarantee that we will get your order out in a timely manner (within 3 business days). Once it is in the possession of the Post Office, we cannot guarantee the shipping times.

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Q: Do you have a catalog?
Answer:
  Sorry, but at this time we do not have a catalog. All of our items are listed on our website.

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Q: If an item goes on sale after I purchase it, will you match it?
Answer:
  Absolutely. If an item goes on sale within 14 days of your original purchase, just send us an email with your first and last name, and date of your purchase. We will refund the difference back to you within 3 business days.

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Q: Is the t-shirt that I want to order in stock?
Answer:
  Yes. We print every item once it is ordered. Therefore, you never have to worry about an item, color, or size being out of stock. Also, 95% of our orders will ship the next business day.

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Q: Do you offer gift certificates?
Answer:
  We will be adding Designer Teez Gift Cards in the very near future!!  If you would like updates on when Gift Cards will be available, what specials we are running and what new designs we're offering, please make sure to sign up for our newsletter!

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Q: I put the wrong information in when I placed my order. How do I change it?
Answer:
  Please just use our contact form or send us an email with your order number and first and last name. Put your new instructions in the email and we will take care of the rest. We will send you an email confirmation once the changes are made.

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Q: What is the TEEZ club?
Answer:
  The TEEZ club is the official club for customers of DesignerTeez.com. Get priority shipping on ALL orders, EXCLUSIVE coupons, and more. Just sign up for our email list and you will be eligible.

We respect your privacy. We only send out 4 emails a month and don’t ever rent or sell your personal information. No matter what! You can also check out our Privacy Policy here.

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Order Status


Q: What is the status of my order?
Answer:
  When you placed your order, you should have received an email confirmation with a link to check the status of your order. When you click on that link, you will see if your tracking number has been obtained yet and if your order has shipped or when it will ship.

If you cannot find that email with the link, please use our contact form and send us your first and last name and date that you placed the order and we will send you the latest tracking information.

If you paid for your order with PayPal, please make sure that PayPal has your current email address as that is where the confirmation email would have been sent. Or, you can log into your PayPal account and click on the transaction that you made to DesignerTeez.com and the tracking information will be linked there as well. If you have any other questions, please contact us at 1-877-700-TEEZ FREE (8339).

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Q: How can I change or cancel my order?
Answer:
   Your order can be canceled or changed before it ships. Once you receive a tracking number we cannot guarantee that it can be changed, but we can try.

If you just recently placed your order (in the last few hours or overnight), just use our Contact Form. If you placed it before that, the best bet would be to give us a call at 1-877-700-TEEZ FREE(8339) to see if it has actually left our office. We will do what we can to make sure that you get what you want the FIRST time.

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Technology


Q: What are cookies and do I need to enable cookies to place an order?
Answer:
  A cookie is a small amount of data that is sent to your browser from a website and is stored on the hard drive of your computer. If the computer browser's preferences allow it (most browsers are installed with cookies enabled), each website sends its own cookie to your browser. To protect your privacy, cookies do not store your personal information but will instead use anonymous and unique identifiers. Each website can only access the cookie they have sent to your hard drive, and not the cookies sent by other web sites.

You will need to enable cookies on your browser to enjoy all the shopping features of DesignerTeez.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

For more information about how we use cookies, please see our Privacy Policy here.

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Q: When placing an order I get an error message. What do I do?
Answer:
  99% of the time this error is caused by an incorrect address (did you just recently move?). However, it could also be caused by an incorrect card security code or other incorrect information.

If you received an error message, please make note of it and give us a call or email us. Please use our contact form to send us a message or give us a call at 1-877-700-TEEZ FREE (8339). These error messages are there for your protection. We do have our fraud security settings set very high so that there is an additional layer of security for our customers. There also could be a time when something may be wrong with our site that we do not know about and can fix it immediately. We can also QUICKLY take your order over the telephone.

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Q: I need more help! How can I get it?
Answer:
  

Please use our contact form or give us a call at 1-877-700-TEEZ FREE (8339).

We want to make your shopping experience at DesignerTeez.com safe, friendly, quick, and easy. We are more than happy to answer ANY questions that you may have or take your order over the telephone.

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Back to the Homepage

Do you have any other questions that may not be answered here?

Please call us Toll Free at 1-877-700-TEEZ FREE (8339) for orders or questions. Our customer service team is more than happy to help.

You can also contact us by using our Contact Form.