FAQ

We will be more than happy to exchange or refund your entire order within 30 days of purchase. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free. There are instructions for returns shipped out in every package. Just follow the simple process. If you need another Customer Care Form to return or exchange your item, please email us and we’ll be happy to send you another one!

Exchanges are shipped out the next business day after we receive your item back in the mail. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free.

If you choose a size, style or return shipping option that is more expensive that your return item, we will send you an invoice. We will not return your exchange until the invoice has been paid.

Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

No problem. Follow the instructions on the return form that was shipped with your order. If you need another Customer Care Form to return or exchange your item, please message us and we’ll be happy to send you another one!

Exchanges are shipped out the next business day after we receive your item back in the mail. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free.

If you choose a size, style or return shipping option that is more expensive that your return item, we will send you an invoice. We will not return your exchange until the invoice has been paid.

You sure can. The only stipulations are that the items are unwashed, unworn (except for trying them on), and deodorant free. We would like to ask that you include a note with any problems that you had with your item so that we can improve our company (but this is not required). Follow the instructions on the return form that was shipped with your order. If you need another Customer Care Form to return or exchange your item, please email us and we’ll be happy to send you another one!

Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

Refunds are made within 2 business days of receiving your item back in the mail. Please note that your credit card company or banking institution may take up to an additional 7-10 business days before the refund shows up on your credit card statement.

Refunds might appear in the form of a reversal. In the case of a reversal, the original payment will be removed from your customer's bank statement, and a separate credit is not issued.

1. PayPal - All Major Credit Cards and eChecks.
2. Credit Cards through Shopify: Visa, MasterCard, American Express, Discover

We process orders through Shopify Payments and PayPal Secure Payment Services. PayPal is one of the largest online payment processors in the world. By paying with PayPal, you keep your credit card information private, meaning that you can shop without worrying about a hacker downloading your account data from your online merchant.

Yes! We accept payments through Shopify and PayPal, one of the largest online payment processors in the world.

• Keep software up-to-date on your computer or mobile device – especially security software
• Avoid public Wi-Fi for financial transactions, including managing or even accessing your PayPal account
• Use a credit card as your funding method instead of a debit card or direct bank transfer (see below for details)
• Use a dedicated computer for financial transactions if you want to be especially safe. Use a different device for surfing and social media

Privacy Policy:
We also NEVER rent, sell, or give out your email address under any circumstances.

The answer used to be “Nope”. If you are shipping to MN it is still “NOPE”, for now. If you live in most of the rest of the country, the Supreme Court has decided that most internet sales are taxable. So, if we don’t charge it today, we will soon…

Please check our Feedback Rating on ShopperApproved. When you get your Fabulous Designer Teez Shirt, please leave us some GREAT Feedback!

Or look at this question: Is your site secure to use my credit card on?

Please send us an email (amy@designerteez.com), and we will be more than happy to answer your questions and help you place your order. We want to earn your business and will be more than happy to help you out.

We have a 100% Quality Guarantee on all our products. We will gladly exchange or refund your unworn/unwashed shirt for any reason, within 30 days. The Packing Slip you receive with your order will come with complete instructions on what to do

We cannot guarantee shipping times. We can only guarantee that we will get your order out in a timely manner (within 3 business days). Once it is in the possession of the Post Office, we cannot guarantee the shipping times.

Our online store is our current catalog.

Absolutely. If an item goes on sale within 14 days of your original purchase, just send us an email with your first and last name, and date of your purchase. We will refund the difference back to you within 3 business days.

Yes. We print every item once it is ordered. Therefore, you never have to worry about an item, color, or size being out of stock. Also, 95% of our orders will ship the next business day.

Not specifically for the Designer Teez store, sorry.

Please just send us an email (amy@designerteez.com) as soon as possible, with your order number and first and last name. Put your new instructions in the email and we will take care of the rest as long as the order has not been shipped (we’re pretty fast these days!). We will send you an email confirming our receipt of your new information. If the order has already shipped, you will be responsible for additional postage to re-route your package.

We ship all our products through USPS (United States Postal Service). All orders are supplied with a Tracking Number which will be emailed to you when your order ships. If you did not receive your tracking info, please Contact Us with your name and order number. All orders are shipped within 1-3 business days (but 95% of our orders are shipped the next business day).

Absolutely! Because of USPS restrictions, we can only send 1 t-shirt in a USPS First Class package (actually, if they’re Small or Medium size, we can ship 2 in one package).

So, when we get orders for 2 shirts, we ship them USPS Priority Flat Rate, and they zoom to you!

Additional shirts for First Class shipping method are plus $2.50.

Of course we do! We are proud to ship to our service men and women in the United States Armed Forces.

We print the t-shirts in the order that they are ordered. However, if you paid for the USPS Priority Express Shipping option, we will usually try to get these t-shirts printed immediately as they need to be picked up by the post office by a certain time. Otherwise, most orders are usually printed and shipped within 1 business day but can take up to 3 business days.

If you have any questions about getting a package by a certain date, please send us an email right away! When in doubt, choose the USPS Priority Mail option.

We want your t-shirt to arrive in record time, therefore we try to print and ship your items within 1 business day. However, there are times when we can require up to 3 business days (business days are Monday – Friday excluding holidays) to print your order and get it shipped (unless noted on our website that we will be closed). But let us say again, 95% of our orders ship within 1 business day.

We do receive hundreds of orders a week of varying styles, colors, and designs and we print the shirts as they are ordered. This is the way that we can offer such a large selection with multiple colors, long sleeve tees, and sweatshirts. For us to keep a constant inventory of all our designs, shirts, sweatshirts, sizes and colors we would need to have a warehouse of more than 25,000 items already printed, hoping that they would sell.

If your order was received by us on a Wednesday, your order should ship on Thursday, but can take up to 3 business days (which would be Monday). If we receive it on a Friday, it should ship on Wednesday at the latest.

HOWEVER, we will do our best and usually get our orders processed and shipped within 1 business day. If you do need it shipped out right away, please send us an email after you place your order.

• USPS First Class Shipping – 5-7 business days delivery time once shipped.
• USPS Priority Shipping - 2-3 business days delivery time once shipped.
• USPS Express Shipping – 1-2 Day shipping time (to most areas) once shipped.
• Express Shipping is not available to Hawaii, Alaska, U.S. Territories, PO Boxes, or Military APO/FPO Addresses. Please allow additional time for orders to reach these addresses).

• USPS First Class International Mail – 7 – 21 Days, but is not guaranteed.
• USPS Priority International Shipping - 7-14 business day delivery time once shipped. Can be longer depending on customs and we are sorry, but there is nothing that we can do to expedite this process.

Also, the customer is responsible for all duties, customs fees and taxes. We will state the value of the package at the amount you purchased it from us.

Domestic Shipments:

Yes. Your tracking number will be emailed from Shopoify or PayPal. Make sure we have your correct email address, and check your SPAM filter if you do not receive the tracking number.

A tracking number will be emailed to you once the shipping label for your order is printed. This shipping label could be printed immediately after you place your order or right before it ships. The email will be sent you the email address that you used when you placed your order.

If you used PayPal to place your order, please make sure that the email address that PayPal has on file is your current email address.

International Shipments:

Yes. However, international order tracking will only show the status once your order is shipped. This cannot be updated after that because once we ship the item from the United States Postal Service, there is no way for the tracking information to be updated by your country’s postal service since they are not the same organization. But rest assured, since 2007 we have never NOT completed an order.

Your tracking number will be emailed from Shopify or PayPal. Please make sure that you check your SPAM filter if you do not receive the tracking number.

Please send an email to our Customer Experience Team (amy@designerteez.com). We want to earn your business and will be more than happy to help you in any way that we can.

That's easy, we purchase our t-shirt in bulk from a local wholesaler (saves on shipping), print our own tees in our shop, and do not outsource anything. We pass the savings along to you, our beloved customer.

Our hours of operation are:
Monday - Friday 8:30am - 4:30pm
Weekends and National Holidays - Closed (but emails are checked regularly during closed hours)